1. Policy Overview

Sarwar Sanjay Travels provides bus ticket booking assistance to passengers. Refund and cancellation conditions may depend on the bus operator, route, ticket type, booking platform and applicable cancellation rules.

Passengers are advised to check the cancellation terms applicable to their ticket before requesting cancellation.

2. Ticket Cancellation

If you wish to cancel your bus ticket, please contact Sarwar Sanjay Travels as soon as possible or use the cancellation facility available through the relevant booking platform, where applicable.

Cancellation may depend on:

• Bus operator cancellation policy
• Time remaining before scheduled departure
• Ticket type and fare conditions
• Booking platform rules
• Applicable cancellation or service charges

3. Refund Policy

Where a cancellation is eligible for a refund, the refundable amount will generally be determined after applying the applicable cancellation charges, service charges or other deductions.

The exact refund amount should be confirmed from the applicable ticket cancellation terms before cancellation.

4. Bus Operator Cancellation

In some situations, a bus operator may cancel, reschedule or modify a service due to operational, weather, safety, technical or other reasons.

If the operator cancels a service, passengers may be eligible for a refund or alternative arrangement according to the operator's applicable policy.

We will assist passengers with available information and applicable refund procedures.

5. Failed or Unsuccessful Booking

If money is deducted from your bank account, card, UPI or payment method but the ticket is not successfully generated, please contact us with the transaction details.

Such cases may require verification with the applicable payment gateway, booking platform or bus operator before the refund is processed.

6. No-Show Policy

If a passenger does not report at the required boarding point before the scheduled departure time, the booking may be treated as a no-show.

No-show tickets may not be eligible for refund. The final decision will depend on the applicable operator and ticket rules.

7. Refund Process

When an eligible refund is approved, the refund process may involve the original booking platform, payment gateway, bus operator or other service provider.

8. Refund Processing Time

Refund processing time can vary depending on the payment method, booking platform, bus operator and banking/payment service provider.

Bank or payment processing delays may occur even after the refund has been initiated.

9. Non-Refundable Situations

A booking may not be eligible for refund in situations including, but not limited to:

• Ticket cancellation after the permitted cancellation period
• No-show by the passenger
• Certain promotional or non-refundable fares
• Cancellation prohibited under the operator's ticket rules
• Failure to follow required cancellation procedures

10. Ticket Modification / Rescheduling

Ticket modification or rescheduling may be available for certain bookings depending on operator rules and ticket conditions.

Additional charges or fare differences may apply.

11. Service & Convenience Charges

Certain booking, convenience, platform or service charges may be non-refundable depending on the applicable booking terms.

12. General Cancellation Guidelines

13. Refund Disputes & Support

If you believe that an eligible refund has not been received, please contact our customer support team with your booking ID, passenger name, registered mobile number and payment/transaction details.

We will review the matter and coordinate with the relevant booking or payment service provider where required.