Last Updated: September 2026
Sarwar Sanjay Travels Kamptee (“hum”, “hamari company”, “website” ya “Sarwar Sanjay Travels”) aapki privacy ko respect karta hai. Jab aap hamari website sarwarsanjaytravels.in visit karte hain, bus ticket booking karte hain, enquiry bhejte hain ya humse contact karte hain, tab kuch information collect aur process ki ja sakti hai.
Is Privacy Policy ka purpose aapko simple language mein batana hai ki hum information ko kaise collect, use, protect aur manage karte hain.
1. Hum Kaunsi Information Collect Kar Sakte Hain?
Website use karte waqt hum following information collect kar sakte hain:
Personal Information
Booking ya enquiry ke time par zarurat ke according:
- Passenger ka naam
- Mobile number
- Email address
- Booking details
- Journey date
- Boarding point
- Dropping point
- Passenger count
- Ticket/Booking ID
- Payment ya transaction reference details
Hum sirf wahi information lene ki koshish karte hain jo booking, customer support ya service provide karne ke liye reasonably required ho.
2. Website Automatically Kaunsi Information Collect Kar Sakti Hai?
Website visit karne par kuch technical information automatically collect ho sakti hai, jaise:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Approximate usage information
- Date aur time of visit
Ye information website security, performance aur user experience improve karne mein help kar sakti hai.
3. Information Ka Use Kaise Kiya Jata Hai?
Aapki information ka use following purposes ke liye kiya ja sakta hai:
- Bus ticket booking process complete karne ke liye
- Booking confirmation provide karne ke liye
- Ticket ya journey-related information dene ke liye
- Cancellation aur refund requests handle karne ke liye
- Customer support provide karne ke liye
- Booking mein changes ya updates communicate karne ke liye
- Website ko improve karne ke liye
- Fraud, misuse aur unauthorized activity ko prevent karne ke liye
- Legal ya regulatory requirements comply karne ke liye
4. Payment Information
Agar website par online payment facility available hai, to payment transaction third-party payment gateway ke through process ho sakta hai.
Sarwar Sanjay Travels generally aapke complete debit card, credit card, UPI PIN, CVV ya banking password ko store nahi karta.
Payment gateway ki apni privacy policy aur security terms ho sakti hain. Payment karte waqt customers ko relevant payment provider ke terms bhi check karne chahiye.
5. Cookies
Hamari website cookies aur similar technologies ka use kar sakti hai.
Cookies ka use:
- Website ko properly operate karne
- User preferences maintain karne
- Website performance understand karne
- Website experience improve karne
- Analytics aur security purposes ke liye
Aap apne browser settings se cookies ko manage ya disable kar sakte hain. Kuch cookies disable karne par website ki kuch functionality properly work nahi kar sakti.
6. Third-Party Services
Website par kuch third-party services ya tools use ho sakte hain, jaise:
- Payment gateway
- Google Maps
- Website analytics
- Hosting services
- Security services
- Communication services
In third-party services ko required information unki service provide karne ke purpose se mil sakti hai.
Third-party providers apni individual privacy policies ke according information process kar sakte hain.
7. Google Maps
Website par route, location ya boarding/drop-off information display karne ke liye Google Maps ya related Google services use ki ja sakti hain.
Google services ke use par Google ki applicable privacy policies aur terms apply ho sakti hain.
8. Information Sharing
Hum customer information ko unnecessary tareeke se sell ya rent nahi karte.
Booking/service provide karne ke liye required situation mein information following parties ke saath share ki ja sakti hai:
- Relevant bus operator
- Payment gateway
- Technology/service providers
- Website hosting or security providers
- Legal authorities, agar legally required ho
Information sirf applicable purpose ke liye share karne ki koshish ki jayegi.
9. Bus Operator Ke Saath Information
Bus ticket booking ke case mein passenger ki required booking information relevant bus operator ke saath share karni pad sakti hai.
Is information ka purpose ticket booking, passenger verification, boarding, journey management ya customer support ho sakta hai.
Bus operator apni own privacy practices ke according information process kar sakta hai.
10. Data Security
Hum customer information ko unauthorized access, misuse, alteration ya disclosure se protect karne ke liye reasonable security measures maintain karne ki koshish karte hain.
Lekin internet par koi bhi data transmission ya storage system 100% secure hone ki guarantee nahi de sakta.
Isliye customers ko apne OTP, UPI PIN, password aur other confidential payment information kisi ke saath share nahi karni chahiye.
11. Data Retention
Customer information ko utne time tak retain kiya ja sakta hai jitna booking, customer service, accounting, dispute resolution, security ya applicable legal requirements ke liye reasonably necessary ho.
Required period complete hone ke baad information ko delete, anonymize ya securely dispose kiya ja sakta hai, subject to applicable requirements.
12. Children’s Privacy
Hamari website specifically children ke liye designed nahi hai.
Hum knowingly unnecessary personal information collect karne ki koshish nahi karte. Agar kisi minor ki booking ya travel arrangement ho, to parent/guardian ki involvement recommended hai.
13. External Links
Hamari website par other websites ya third-party services ke links ho sakte hain.
Agar aap kisi external website par visit karte hain, to us website ki privacy policy aur terms apply hongi.
Sarwar Sanjay Travels third-party websites ke privacy practices ke liye responsible nahi hai.
14. Marketing Communication
Agar aapne contact ya booking ke through apna mobile number/email provide kiya hai, to zarurat ke according booking updates, customer service messages ya service-related communication bheja ja sakta hai.
Promotional communication ke liye applicable consent aur communication preferences ka respect kiya jayega.
15. Your Information
Agar aap apni personal information ke regarding koi question, correction request, privacy concern ya complaint raise karna chahte hain, to humein contact karein.
Request verify karne ke liye hum additional information maang sakte hain, taaki unauthorized person ko customer information disclose na ho.
16. Privacy Policy Mein Changes
Sarwar Sanjay Travels future mein is Privacy Policy ko update kar sakta hai.
Changes hone par updated policy isi page par publish ki jayegi aur “Last Updated” date change ki ja sakti hai.
Customers ko periodically Privacy Policy check karne ki salah di jaati hai.
17. Contact Us
Privacy Policy, personal information, booking data ya privacy-related concern ke liye humse contact karein.
Sarwar Sanjay Travels Kamptee
📞 9975324392
📞 9860869978
📧 support@sarwarsanjaytravels.in
📍 Near Hockey Building, Kamptee, Nagpur, Maharashtra
🌐 sarwarsanjaytravels.in
18. Important Note
Sarwar Sanjay Travels Kamptee ka primary purpose passengers ko bus ticket booking aur travel-related assistance provide karna hai. Different bus operators, payment providers aur third-party services ki apni terms aur privacy policies ho sakti hain.
Website use karne ya booking karne se pehle customers ko applicable terms, ticket conditions aur privacy information carefully read karni chahiye.