1. Introduction

Welcome to Sarwar Sanjay Travels. We respect your privacy and are committed to protecting the personal information you provide while using our website, booking services and other travel-related services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

2. Information We Collect

Depending on the service you use, we may collect information such as:

• Name and contact details
• Mobile number and email address
• Journey details such as source, destination and travel date
• Passenger and booking information
• Information submitted through enquiry, contact or booking forms
• Information required to provide customer support

3. How We Use Your Information

Information provided to us may be used for purposes including:

• Processing bus ticket and travel enquiries
• Confirming and managing bookings
• Contacting you regarding your booking
• Providing customer support
• Communicating important travel information
• Improving our website and services
• Preventing fraudulent or unauthorized activity

4. Bus Booking & Payment Information

When you make a bus ticket enquiry or booking, certain information may need to be shared with the relevant bus operator, booking platform, payment service provider or other service provider involved in completing your booking.

Payment transactions may be processed through third-party payment providers. We may not store complete card, UPI, banking or other sensitive payment credentials on our own systems.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor usage and provide a better browsing experience.

Cookies may help us remember certain preferences, understand website traffic and improve our website performance.

You can manage or disable cookies through the settings of your web browser. Some website features may not work correctly if certain cookies are disabled.

6. Third-Party Services

Our website or services may use third-party platforms and services such as:

• Payment gateways
• Bus booking and ticketing platforms
• Google Maps or mapping services
• WhatsApp or communication services
• Website analytics and hosting services

These third parties may have their own privacy policies and terms. We recommend reviewing the applicable policies of third-party services when you use them.

7. Data Security

We take reasonable measures to protect the information we handle against unauthorized access, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain information for as long as it is reasonably necessary to provide services, maintain booking records, resolve disputes, comply with applicable legal requirements or protect our legitimate business interests.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction or deletion of certain information.

If you believe that information held by us is incorrect or you have a privacy-related request, please contact us using the details below.

10. Children's Privacy

Our website and travel services are intended for general users. We do not knowingly request unnecessary personal information directly from children.

Where a booking involves a child passenger, the booking information should be provided by a parent, guardian or authorized adult.

11. Marketing Communications

If you provide your contact details while making an enquiry or booking, we may contact you about your booking, travel updates or relevant service information.

You may request that we stop sending optional promotional communications by contacting us.

12. External Links

Our website may contain links to external websites or services. Sarwar Sanjay Travels is not responsible for the privacy practices, content or security of external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.